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Mamoru 24K Gold Vit E B3 Niacinamide Facial Serum by Madam Kilay
For domestic orders, we kindly ask that you verify your shipping address to ensure it is accurate and up-to-date. Please note that a 20% restocking fee will be applied to the total amount for any orders with incorrect or insufficient addresses, as well as for unclaimed packages.For our international customers, please remember to provide your full name rather than initials to avoid any issues with customs. It's also important to double-check your shipping address. Please be aware that shipping fees for incorrect or insufficient addresses will not be refunded. Additionally, shipping fees for unclaimed packages or those returned due to unpaid customs taxes will not be refunded. Thank you for your understanding!
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Frequently Asked Questions
More Questions? See our full FAQ
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All prices are in USD.
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We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at diana@dnelsonenterprises.com. -
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund. -
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
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If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at diana@dnelsonenterprises.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
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Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
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Absolutely! We are here to help you make your home beautiful! Please send us an email to diana@dnelsonenterprises.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.